Mark Bates Ltd · Customer Reviews
Mark Bates Ltd reviews, rated 5 stars by the people that matter
Real reviews from real Mark Bates Ltd customers, rated 4.8 out of 5 from over 20,000 reviews on Trustpilot. We’re the UK’s specialist insurer for the over-50s and disabled people, trusted for more than 30 years and regulated by the FCA.
5-star reviews
Straight from our customers
Got my scooter covered with this good…
Got my scooter covered with this good company so far so good
This is not my first time to use Mark…
This is not my first time to use Mark Bates Insurance. I am a disabled lady of not young age, am fiercely independent, and needed backup first of all for my pavement mobility scooter, the backup being rescue if my scooter either got stolen, damaged, or broke down on me, I was insured. I would be able to get home and have my scooter repaired and make good again. It was like the cars you can have rescue or recovery, similar thing. A few years have gone by now and I have got a prescription Wheelchair as my disability has got quite severe. I again have turned to Mark Bates for the same cover giving me independence and some security if I’m out and about on my own. Very good pricing, very good cover. I have a lot to be thanking Mark Bates for, it’s giving me my independence back. My life carries on.
seems very professional luckily not use…
seems very professional luckily not use there service so far
Friendly person easy to talk to
Friendly person easy to talk to
Excellent in communication
Excellent in communication
Easy to deal with
Easy to deal with. Informative, friendly and efficient
Very easy to access contacts
Very easy to access contacts. All Very Helpful.
Never experience any problems
Never experience any problems
Havant had to use your services.
Havant had to use your services.
I have made use of Mark Bates Ltd for a…
I have made use of Mark Bates Ltd for a number of years to provide various covers for my mobility scooter. While I have not had to call upon them for any realtime reason they have always been there for me which without doubt provides this 85 year old OAP with a secure and comforting feeling of safety. Their fees are most fair and I can recomend them for regular communications and updates.
Very efficient and easy to deal with
Very efficient and easy to deal with. Every thing went smoothly. I am very happy with their service and would definitely recommend.
I had a problem
I had a problem. Mark Bates sorted it out for me quietly and carefully without losing it with me as i get confussed. Big 10/10 thanks. My scooters are insured and safe.
So easy to talk to
The lady was very helpful in explaining the options I had which madee decide on the policy I chose
WheelchairVery helpful
Very helpful
No problems,quick to send document
No problems,quick to send document
The lady was really helpful with a…
The lady was really helpful with a difficult situation
Many companies up their prices but you…
Many companies up their prices but you do not,as a fixed income person this is welcome.
Good to be informed that my insurance…
Good to be informed that my insurance was going to run out, I haven't had to claim yet but good to know it is there, you just never know
So much cheaper than all the outhers
So much cheaper than all the outhers
Sales person was very helpful and took…
Sales person was very helpful and took us through all our options and wasn't pushing us to buy jim daly
They were very friendly and helpful…
They were very friendly and helpful over the telephone and also keep you updated via e-mail
Renewal of e-scooter insurance
Renewal of e-scooter insurance The person I spoke to was very knowledgeable and polite and helpful. Gave me the time to ask questions as well.
Straight forward communication is…
Straight forward communication is always appreciated.
All good
All good. No problem. Not much to do really always sorted. Very efficient and on time. Thanks Mark.
Was very plesent when they spoke to me…
Was very plesent when they spoke to me and explained everything
Very efficient and easy to deal with
Very efficient and easy to deal with, everything went smoothly.
Mobility scooter insurance
They are very professional and friendly they answered every question honestly and didn't pressure you to purchase the insurance
good customer service
good customer service
Easy to contact
Fast service easy to contact
Quickly renewed policy as continues to…
Quickly renewed policy as continues to meet need
Knowledgeable staff
Fast phone response with really helpful and efficient staff. This is the firm I go back to every year.
Waiting to unpack
I understand about the insurance but at the moment my mobility scooter is still in the box. I have no room to unpack until I get new shed, delivery date 20th November.So no fault on either party.
So professional
So professional, polite and friendly, giving me great confidence in the company
Good service
Good service
Efficiently done.
Efficiently done.
So easy to use and buy.
So easy to use and buy.
Staff always helpful
Staff always helpful. Prices reasonable. I can speak to a human being.
I've had a few repairs done and…
I've had a few repairs done and serviced as well. The engineers have carried on with their job done a brilliant job like I never needed to worry or be anxious about. Just great
Whenever I need help and support
Whenever I need help and support, Mark Bates are always there for me.
Me mobility scooter…
The politeness and the friendly way he explained the workins of the mobility scooter, of the delivery driver, Craig .
Never had a problem with this
Never had a problem with this
Understanding
They very good and quick.very helpful lady
Quick and easy
I had done my research about the type of cover I needed. It was a quick process to join, made easy by it being online. Im covered for the next year. Good concept and product
Easy controls.
Easy controls.
Just joined Mark Bates Ltd
The lady I spoke to was efficient towards me. I needed a question answered and she got a message for the legal team to call me back within the hour.
Very easy to contact and quick to…
Very easy to contact and quick to respond.
Services
The service engineer was very helpful and polite and did his job with c
Change of Scooter policy
The lady iI spoke to was very pleasant and helpful.
Very efficient and polite straight…
Very efficient and polite straight forward communication about my insurance policy and terms
Speaking to Mark Bates agent was a real pleasure
Speaking to Mark Bates agent was a real pleasure. Her diction was excellent and she knew her subject.
Very helpfull
Very helpfull
Always polite and helpful and…
Always polite and helpful and reasonably priced
I pay my yearly fee and I am happy they…
I pay my yearly fee and I am happy they are at hand . Not had any reason so far as to make a claim
He let us take our time
He let us take our time
Scooter cover
The policy covered my needs and has given me peace of mind at a competitive price. Setting up was straightforward and easy.
Happy
Service price
Excellent service
Excellent service. Made welcome while we waited. Very happy with the whole experience. Great 👍.
Have been with Mark Bates for 5 Yesrs
Have been with Mark Bates for 5 Yesrs. Would defiinatly recommend
Very helpful and efficient staff
Very helpful and efficient staff. One phone call and everything was organised, no hoops to jump through. Would definitely recommend this company.
very helpfull and caring
very helpfull and caring
Sam was very informative and helpful.
Sam was very informative and helpful.
Always able to speak to someone who is…
Always able to speak to someone who is helpful, respecful. No long wait on the phone
Renewal of policy online was so…
Renewal of policy online was so simple, 5/10 minutes and all so easy and finished
Considerate understanding towards elderly.
Helpful, above and beyond. Having health issues Lawrence put my needs first. Very patient and thoughtful
The company handled my renewal quickly
The company handled my renewal quickly, efficiently and professionally. A great company to do business with.
Mark Bates OK!
Mark Bates OK!
Helpful
Helpful, peace of mind
Pretty smooth on the whole
There were one or two minor problems but I think they were my fault rather than the webste's.
They are always helpful on the phone…
They are always helpful on the phone the price reasonable the compay is doing great
The formalities and emails being kept…
The formalities and emails being kept upto date with details and a good price knowing our equipment is fully covered in any event.
Value for money and good communication.
Value for money and good communication.
Good communication
Good communication, good cover, good premium.
I was treated with courtesy and…
I was treated with courtesy and patience.
A great friendly and prompt service…
A great friendly and prompt service from the staff. Payment was quick and easy.
Very good service and staff are very…
Very good service and staff are very helpful
Quick and easy and had insurance sorted…
Quick and easy and had insurance sorted within five minutes.
This service has been wonderful
This service has been wonderful, from start to completion it was easy and simple for those of us not computer savvy. The paper work was easy to do, the terms and conditions easy to understand. I am very pleased that they are there for us. Thank you
Don’t hesitate , use mark bates 🤞🏼
I have been using mark bates for over 5 years and have always had a brilliant experience , the staff are polite and friendly and the online forms are so easy to fill in. Wouldn’t hesitate to recommend them . 👍🏼
Very efficient speedy service
Very efficient speedy service
Great service
Great service
Great service
Great service, always dealt with with care. Very knowledgeable staff. Respectful and extremely helpful. Highly recommend.
New Business, Sorted!
The Team at Mark Bates were incredibly helpful in guiding me through the process and requirements of the coverage I needed for my new business. They were thorough, and worked efficiently to ensure my business had everything I needed from day one.
Zoom zoom
A nice and knowledgable man, really helpfull.
Friendly and informative
Friendly and informative
Great service always
Great service always. Never had any probles with them at all. Also got a really great price with them
A simple and straightforward way to…
A simple and straightforward way to insure my wheelchair. The staff are very helpful and the website is easy to use when renewing. Prices are competitive.
Excellent service
Excellent service. I've had a policy for 2 years now. They handle everything, they have an easy to use app and friendly, informative staff at the other end of the phone.
Very Professional
Very Professional, informed staff and good service, highly recommend.
Very polite lady I spoke to
Very polite lady I spoke to, explained everything so I could understand,now my mobility scooter is covered. This has put my mind at ease should anything should happen with
An excellent firm
A really good firm. The staff are helpful and friendly and the insurance comes at a good price for good cover. Would not insure my electric wheelchair with any other firm
They are friendly helpful good price…
They are friendly helpful good price cover happy to keep using them
The staff on the phone were helpful and…
The staff on the phone were helpful and friendly putting me at ease
the Scooter is easy to use
the Scooter is easy to use, it needs to get use to folding up and after a couple of times I got it. The reset code I got was wrong but the man who came out knew the machine and gave the coded. it is easy to use .I got a spear battery of the battery and can change it with no problem. I look forward top doing shopping now Thank you
Excellent product
Excellent product Quick and easy process
Mobility care set my insurance up for…
Mobility care set my insurance up for me so I didnt have to do any paperwork at all> The paperwork I have is plain and easy to understand.
Mobility Scooter Insurance Renewal
Easy to renew online. Good price for the insurance. Good communication from the company.
Straightforward online renewal.
Straightforward online renewal.
Honest and helpful.
Honest and helpful.
Everyone is very polite and helpful.
Everyone is very polite and helpful. Now going into another year with them and I am very satisfied with the service I receive.
Easy to renew good information get kept…
Easy to renew good information get kept up to date with the policy happy with the service
Good value for money
Good value for money. Have not yet had to use it .
Good Service and Good saff
Good Service and Good saff
Very helpful staff excellant
Very helpful staff excellant
The feeling of being srcure.
The knowledge of having their backup whenever I might need it, keeps my mind settled as it has been for years with Mark Bates insurance.
Good
It was a good and easy we experience
Renewal
Completely hassle free
The company has been totally…
The company has been totally satisfactory in all my dealings.
Excellent customer
I have always been able to get through to someone on the phone if I need to and because my electric wheelchair is insured with them they offered me a free will writing service which i happily did with the guidance of one of there professional agents
Quick and easy done online after…
Quick and easy done online after receiving reminder
Completely satisfied with the easy way…
Completely satisfied with the easy way we got our cover for our wheelchair
I phoned to pay the yearly insurance…
I phoned to pay the yearly insurance which was dealt with very efficiently.
Always good service
Always good service
Excellent!!!!
Excellent!!!!
The insurance was sorted out very…
The insurance was sorted out very quickly through Careco.
Great price and pleasure to deal with
Such a pleasure to deal with real people. Super friendly and efficient… explained all queries,,,,,, simply clearly and concisely. When we have other policy needs will certainly ask for a quote from these people first. Highly recommend.
I found the whole process of arranging…
I found the whole process of arranging my insurance really easy and straightforward. Everything was simple to understand, and taking out the policy was quick and hassle-free. I haven’t needed to make a claim, so I can’t comment on that side of things, but my experience so far has been very positive. Would definitely recommend based on how easy it was to get set up!
Seems to cover all my needs
Seems to cover all my needs
Good quality mobility insurance
Good reasonable price for insurance cover, call centre was quick to answer my telephone ☎️ call.
Keep reminding us about paying the…
Keep reminding us about paying the insurance policy
Helpful agents
Spoke to your agent to renew my insurance and she was very helpful.
Why Mark Bates Ltd
Cover built around real people
We're not a faceless call centre. We're specialists who take the time to get your cover right.
Specialist cover
Insurance designed for the over-50s and disabled people, not one-size-fits-all.
A friendly UK team
Real people on the phone who listen, with no pressure and no jargon.
Trusted & regulated
Authorised and regulated by the FCA, with thousands of 5-star reviews.
30 years experience
More than three decades looking after customers who rely on us.
What we cover
Specialist policies for everyday life
Ready to protect what matters most?
Join thousands of customers who trust Mark Bates Ltd with their specialist cover.
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